Job Description

Location: St. Joseph Medical Center
Posted Date: 11/17/2023

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

Summary: Under the general supervision of unit leadership, provides administrative support for assigned patient unit. Answers telephone and intercom calls, providing routine, approved information, and relays other calls and messages. Interviews patient to obtain information necessary to complete the admission process in specific departments.

DUTIES AND RESPONSIBILITIES Service Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center. Upholds the Standards of Conduct and Corporate Compliance. Adheres to all Steward Healthcare policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

People Collaborates with care team to arrange and\or assist with administrative\clinical patient needs. Greets and directs patients and unit visitors. Maintains customer focused relationships with patients, families and physicians. Answers telephone calls, responds to routine inquiries, and relays other calls and messages. Responds to calls in a professional, customer focused manner and notifies appropriate persons.

Quality: Completes annual education requirements. Maintains competency, as evidenced by completion of competency validation requirements. Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices. Identifies risks to patients with actions taken to prevent patient harm. Interacts with bed control regarding bed vacancies and placement information. Records and expedites admission, transfer and discharge of patients. Assists department\unit manager and resource nurse with staffing issues. Prepares reports and forms for incoming shift and for other departments. Accesses other computer applications to provide support to team members meeting continuum of care needs. Maintains patient and physical environment in a clean and orderly condition. Uses analytical skills necessary to maintain admission and transfer records and gather various hospital statistics. Listen to and honor patient and family perspectives and choices. Acknowledge the patient’s and family’s knowledge, values, beliefs, and cultural backgrounds to ensure they are incorporated into the planning and delivery of care. Communicate and share complete and unbiased information with the patients and families in ways that are affirming and useful. Ensure that patients and families receive timely, complete, and accurate information to effectively participate in care and decision-making. Encourage and support patients and families in participating in care and decision-making at the level they choose. Collaborate with patients, families, healthcare practitioners, and healthcare leaders in policy and program development, implementation and evaluation in facility design, in professional education, as well as delivery of care. Understands that a solution may create a “new way of doing things” that is not how it has always been done, but is the right thing to do. Takes ownership of a patient safety related issue and openly acknowledges an ongoing problem requiring attention. Other duties as assigned.

Growth: Enhances the patient experience by fostering a positive relationship with customers. Contributes to improving patient satisfaction results.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES Technical, clerical, interpersonal skills relevant to patient care/area. Certification requirements as defined by the certification policy. Able to communicate effectively in English, both verbally and in writing. High school diploma or GED. One year work experience in a similar environment PREFERRED Bi or Multilingual Clerical skills such as typing, computer knowledge and general medical terminology Experience in Acute Care facility

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

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