Office Coordinator Wound Care
Summary The Office Coordinator is responsible for the effective operations of the clerical, billing, admissions/registration and patient scheduling aspects of the Physical Medicine and Rehabilitation/ Sports Medicine clinic. The Office Coordinator also provides general office support with a variety of clerical activities and related tasks. The Office Coordinator maintains records, charges for services, and handles patient referrals. The Office Coordinator interacts with patients and act as a liaison between patients and providers. The Office Coordinator may also be cross-trained to provide other duties, as needed.
DUTIES AND RESPONSIBILITIES
Service Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center. Upholds the Standards of Conduct and Corporate Compliance. Relieves superior(s) of routine administrative details where errors are likely to cause moderate costs. Such duties may involve taking and distributing minutes of meetings, preparing work orders, purchase orders or bills, processing time cards and so forth. Superiors are available to respond to questions or authorize exceptions. Receives and screens visitors and telephone calls, and notifies appropriate personnel or records messages. Respond to detail inquiries concerning department/unit activities and operations requiring full understanding of Hospital policies and procedures. Operates standard office machine and equipment such as point of collection, personal computers, photocopier, and scanner. Performs related general office duties such as monitoring and ordering standard office supplies, contacting service representative for department equipment and collating, assembling and distributing documents. Prepare new patient medical records and progress notes on a daily basis prior to patient visit, check-in patients, provide patient documentation forms for patient completion, and obtain managed care referrals with assistance of SJMC patient access/registration. People Consistently follows facility guidelines and procedures in performance. Confirms patient appointments to patients the day prior to scheduled appointment. Document and track daily cancelled appointments and reschedules patients. Quality: Completes annual education requirements. Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices. Establishes, maintains and revises record keeping and filing systems; classifies, sorts and files correspondence, records and other documents. Maintains accurate and timely time sheets for the department by reconciling time sheets to reflect sick days, vacation days, holidays, etc. Registration, filing, and maintenance of medical records and documents. Maintains front desk medical records area. Ensures timely completion of documentation in the patient’s medical record (per SJMC guidelines) to be sent to medical records within 30 days post-discharge. Establishes and maintains a system to ensure that all progress notes and plan of cares are completed along with physician signatures, prior to being placed in the chart. Other duties as assigned. Growth: Enhances the patient experience by fostering a positive relationship with customers. Sets an example to all staff in their daily activities. Contributes to improving patient satisfaction results. Finance: Promotes stewardship of hospital resources while ensuring quality patient care.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma, GED, or equivalent work experience is required. On-the-job training is provided once employed in the position. Technical, clerical, critical thinking and interpersonal skills. Other certification requirements as defined by the certification policy. Able to communicate effectively in English, both verbally and in writing.
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.