Pool Unit Secretary- Labor & Delivery
Summary Under the general supervision of unit leadership, provides administrative
support for assigned patient unit. Answers telephone and intercom calls,
providing routine, approved information, and relays other calls and messages.
Interviews patient to obtain information necessary to complete the admission
process in specific departments.
Service Consistently supports and communicates the Mission, Vision, and
Values of St. Joseph Medical Center.
Upholds the Standards of Conduct and Corporate Compliance.
People Collaborates with care team to arrange and\or assist with
administrative\clinical patient needs.
Greets and directs patients and unit visitors.
Maintains customer focused relationships with patients, families
Answers telephone calls, responds to routine inquiries, and relays
other calls and messages. Responds to calls in a professional,
customer focused manner and notifies appropriate persons.
Completes annual education requirements.
Maintains competency, as evidenced by completion of competency
Promotes of a culture of patient safety which results in the
identification and reduction of unsafe practices.
Identifies risks to patients with actions taken to prevent patient
Interacts with bed control regarding bed vacancies and placement
information. Records and expedites admission, transfer and
discharge of patients.
Assists department\unit manager and resource nurse with staffing
issues. Prepares reports and forms for incoming shift and for other
Accesses other computer applications to provide support to team
members meeting continuum of care needs.
Maintains patient and physical environment in a clean and orderly
Uses analytical skills necessary to maintain admission and transfer
records and gather various hospital statistics.
Other duties as assigned.
Growth: Enhances the patient experience by fostering a positive
relationship with customers. Contributes to improving patient
Finance: Prevents waste of resources while ensuring quality patient care.
Assists department\unit manager in scheduling and time keeping of
Associates to prevent payroll irregularities.
Technical, clerical, interpersonal skills relevant to patient care/area.
Current American Heart Association Basic Life Support certification required.
Other certification requirements as defined by the certification policy.
Able to communicate effectively in English, both verbally and in writing.
High school diploma or GED.
One year work experience in a similar environment
Clerical skills such as typing, computer knowledge and general medical
Experience in Acute Care facility