Job Description

Summary Under the general supervision of unit leadership, provides administrative

support for assigned patient unit. Answers telephone and intercom calls,

providing routine, approved information, and relays other calls and messages.

Interviews patient to obtain information necessary to complete the admission

process in specific departments.

DUTIES AND

RESPONSIBILITIES

Service Consistently supports and communicates the Mission, Vision, and

Values of St. Joseph Medical Center.

Upholds the Standards of Conduct and Corporate Compliance.

People Collaborates with care team to arrange and\or assist with

administrative\clinical patient needs.

Greets and directs patients and unit visitors.

Maintains customer focused relationships with patients, families

and physicians.

Answers telephone calls, responds to routine inquiries, and relays

other calls and messages. Responds to calls in a professional,

customer focused manner and notifies appropriate persons.

Quality:

Completes annual education requirements.

Maintains competency, as evidenced by completion of competency

validation requirements.

Promotes of a culture of patient safety which results in the

identification and reduction of unsafe practices.

Identifies risks to patients with actions taken to prevent patient

harm.

Interacts with bed control regarding bed vacancies and placement

information. Records and expedites admission, transfer and

discharge of patients.

Assists department\unit manager and resource nurse with staffing

issues. Prepares reports and forms for incoming shift and for other

departments.

Accesses other computer applications to provide support to team

members meeting continuum of care needs.

Maintains patient and physical environment in a clean and orderly

condition.

Uses analytical skills necessary to maintain admission and transfer

records and gather various hospital statistics.

Other duties as assigned.

Growth: Enhances the patient experience by fostering a positive

relationship with customers. Contributes to improving patient

satisfaction results.

Finance: Prevents waste of resources while ensuring quality patient care.

Assists department\unit manager in scheduling and time keeping of

Associates to prevent payroll irregularities.

MINIMUM

KNOWLEDGE,

SKILLS AND

ABILITIES

Technical, clerical, interpersonal skills relevant to patient care/area.

Current American Heart Association Basic Life Support certification required.

Other certification requirements as defined by the certification policy.

Able to communicate effectively in English, both verbally and in writing.

High school diploma or GED.

One year work experience in a similar environment

PREFERRED

Clerical skills such as typing, computer knowledge and general medical

terminology

Experience in Acute Care facility

Application Instructions

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