Pool Scheduling Coordinator (Surgical Unit)
JOB TITLE: Scheduling Coordinator (PRN) -Surgical Unit
We believe our people are our strength and we take our employees’ health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits to address your unique needs.
- Low Cost parking
- Up to 20% employee discount-Gift shop, onsite Café and Cafeteria
The Scheduling Coordinator is responsible for advance level scheduling of patient for surgical procedure and nonsurgical procedure requiring anesthesia. Schedules patients into multiple modalities of radiology and various
outpatient testing. This position must coordinate with other departments as
needed to ensure efficiency in scheduling. Other duties as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center.
Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA),designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).Upholds the Standards of Conduct and Corporate Compliance.
Consistently follows facility guidelines and procedures in performance. Responsible for answering incoming calls from patients, physicians, physician office staff in a timely and professional manner.
Responsible to ensure all physician orders are present in the fax server; filed in the appropriate folder and accessible to all SJMC personnel authorized to access order.
Responsible for scheduling patients accurately and timely. Tracks and follows up on no-show patients.
Tracks and takes appropriate action regarding outstanding physician orders. Identifies all prompt pay program orders/non-insurance covered services and forward via email to Insurance Verification for review/patient follow-up.
Demonstrates exceptional positive communication skills with patient, physician staff, co-workers, etc.
Responsible for canceling and re-scheduling patient appointments timely & efficiently.
Responsible for scheduling patients from receipt of orders faxed into the server/scheduling department.
Responsible for communicating in a friendly, positive and professional manner.
Ensures physician has the appropriate privilege for request case prior to scheduling
Comply with Health Information Management’s physician suspension list.
Completes annual education requirements. Promotes a culture of safety for patients and employees through
proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
Responsible for completing all productivity and reporting tools daily. Researches patient visit history to avoid account and/or medical record duplication.
Utilizes schedule reports to review the schedule for accuracy and ensure all necessary documents are on file; contacts patient and/or the physician’s office no more than 48 hours prior to patient appointment to obtain any additional information needed.
Enhances patient experience by fostering a positive relationship with customers.
Contributes to improving patient satisfaction results.
Promotes stewardship of hospital resources while ensuring quality patient care.
Effectively communicate all requested financial responsibility quote to the Insurance Verification department via email Process all implant requests according to established guideline.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High School Diploma or GED required.
2-3 years of previous hospital experience and/or experience in a hospital scheduling department or physician’s appointment coordinator or free standing imaging facility with scheduling back ground.
Medical Terminology desired.
Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.
Basic computer knowledge.
Able to communicate effectively in English, both verbally and in writing.
Other certification requirements as defined by the certification policy.
Bi or Multilingual.
EQUAL OPPORTUNITY EMPLOYER MINORITIES / WOMEN / VETERANS / DISABLED