Job Description

JOB SUMMARY:

Reports to Senior Director of Cardiology/Imaging/ Radiation Oncology Services and is responsible for planning, organizing, directing and maintaining the management and delivery of quality patient care within assigned service area. Regularly reviews and revises, as necessary, standards of care ensuring compliance with department and Hospital-wide performance improvement initiatives. Participates in investigation and resolution of patient concerns and complaints and ensures compliance with Hospital and regulatory agency requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of St. Joseph Medical Center.

  1. Follows the facilities Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

  1. Promotes a culture of safety for patients and Associates through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.

4. Develops, secures approval of operating budgets for assigned service area in cooperation with the Director/Administrator of that area. Appropriately and effectively manages assigned product lines.

5. Maintains cooperative working relationships with physicians, Hospital departments, and employees in order to obtain solutions to problems and improve coordination of services provided and improve patient, physician and employee satisfaction. Ensures open lines of communications and identifies/manages interdepartmental communication problems.

6. Maintains and enhances Hospital’s public and employee relation efforts through contacts with patients, visitors and staff, and through investigation and resolution of complaints or concerns.

7. Plans and administers directly and through subordinate supervisory personnel, the effective management and delivery of quality patient care , encompassing several units and all shifts, within a broad grouping of patient services/units in accordance with departmental, Hospital and regulatory agency requirements.

8. Participates in developing department-wide goals and objectives, and in designing and implementing appropriate plans to meet agreed-upon goals in cooperation with other department managers. Assists in developing and meeting appropriate goals and objectives for each department assigned.

9. Participates in developing department-wide guidelines and procedures. Secures approval of patient guidelines and procedures for assigned departments.

10. Promotes continuous improvement in methods of delivery of patient care by revising and developing standards, monitoring improvement initiatives, implementing appropriate corrective actions to resolve discrepancies and ensuring adherence to improvement initiatives. Prepares special and recurring reports and analyses of operations for specific departments.

11. Serves as professional resource person to subordinates in resolving patient care or management problems.

12. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related conferences, seminars and the like. Develops and maintains a variety of external contacts with education institutions, regulatory and service agencies, community and professional organizations.

13. Works with Patient Satisfaction team to enhance the utilization of Press Ganey by developing a consistent

and reliable measurement tool for compliments and complaints with timely feedback to departments leading to development of action plans. Assures implementation by reporting on a monthly basis to departments on the following:

    1. Increased patient satisfaction scores
    2. Increased employee satisfaction scores
    3. Increased physician satisfaction scores
    4. 14. Other duties assigned.

      15. Supportive of the compliance program set forth by HPA and demonstrated by:

      1. Upholds the Code of Ethics and Corporate Compliance.
      2. Adheres to dealing appropriately and fairly with employee misconduct.
      3. Enforces all compliance policies as they pertain to his/her area.
      4. Provides and assures timely compliance education as requested by the Compliance Officer and/or through corporate initiatives.
      1. Sets an example to all staff in their daily activities.
      2. Directs Chest Pain Registries and Chest Pain Accreditation activities to maintain hospital compliance
      3. Directs compliance and submission deadlines for SETRAC data.
      4. Works with Quality team to recognize best practice development for service lines
      5. Education Team leader for department responsible for educational compliance
      6. Responsible for inspection readiness.

      MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

      WORK EXPERIENCE:

      • Approximately five to seven years progressively more responsible related work experience, with two years concurrent management experience in assigned specialty area, necessary in order to gain comprehensive knowledge of the organization, operation and coordination of several patient care units, in-depth and up-to-date knowledge of patient care theories and practices, and ability to contribute to overall department administration.

      LICENSE/REGISTRATION/CERTIFICATION:

      • Current State license as a Registered Nurse required.
      • Current BCLS-HCP certification.

      EDUCATION & TRAINING:

      • Advanced knowledge of nursing theory, practice and administration in order to direct planning and implementation of patient care over multiple units, and to prepare related reports, analyses, policies and budgets.
      • A Master’s degree from an approved School of Nursing or related field is preferred. If a Master’s degree is not held or employee is not currently working towards a Master’s degree, certification in area of responsibility or certification in management is required.

      SKILLS:

      • Interpersonal skills necessary in order to provide effective leadership, maintain a variety of internal and external contacts, and work cooperatively with a variety of Hospital managers, executives and staff.
      • Analytical abilities necessary in order to evaluate delivery of care systems and nursing results; respond to deficiencies by identifying and implementing appropriate corrective action; develop and administer procedures and budgets; and organize and direct work of subordinates.

    Application Instructions

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