Clinical Liaison, Full-Time Days
Conducts patient assessments to identify patients for potential admission into the system. Responsible for managing the referrals and admssions that are generated through their assigned hospitals and territories by representing the hospital with professionalism to referral sources. Designs and manages the marketing strategies for their assigned hospitals. Conduct one on one contacts with potential referral sources, maintain positive relationships with current referral sources. Utlizing educational opportunities to present the hospital to referral sources. Identifies, contacts and manages potential clients. Sources potential, appropriate patients for hospital. Coordinates transmission of clinical and benefit treatment to patients, families and outside agencies. Acts as liaison for outside agencies, non-plan facilities, and outside providers.
DUTIES AND RESPONSIBILITIES
Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center.
Upholds the Standards of Conduct and Corporate Compliance.
Active participation in professional and community associations.
Conduct tours of the hospital with families and referral sources.
Consistently follows facility guidelines and procedures in performance.
Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts, cold calling and educational presentations.
Maintains current referral sources through relationship development
Work closely with patients and their family members to educate them on the benefits of SJMC.
Meets with patients and families to explain SJMC and services
Establish strong and successful relationships with referral sources throughout their territory.
Completes annual education requirements.
Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices.
Manage the admissions process as an ambassador for patients who meet the admissions requirements.
Operates within budgeted parameters by carefully planning travel and monitoring expenses.
Conduct assessments in accordance with company standards
Manage the referrals and admission process for their referred patients.
Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Completes clinical assessments on potential patients completing assessments to meet with standards.
Ability to successfully manage the Referral, Assessment and Admission Process.
Other duties as assigned.
Enhances the patient experience by fostering a positive relationship with customers.
Contributes to improving patient satisfaction results.
Promotes stewardship of hospital resources while ensuring quality patient care.
Meet the referral and admissions goals for their assigned hospitals
Expand the number of referral sources in their assigned territories.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
Current Licensure as RN, PT, OT, RT, SLP
College degree in clinical area.
2 years experience in clinical rehab setting preferred
Technical, clerical, critical thinking and interpersonal skills.
Able to communicate effectively in English, both verbally and in writing.
Bi or Multilingual.